Before cashing out

What does KYC verification at Playzilla Casino involve?

Malta's license obliges us to confirm who you are, and the check usually takes up to 16 hours.

Upload your documents

MGA/B2C/507/2015, audited by SIQ and iTech Labs since 2015

You want the check done

Before the payout, not after

Skim this when a check has been mentioned and you want the outline first.

Who checks

Playzilla Casino Ltd.

Licence

Malta Gaming Authority, MGA/B2C/507/2015

How long

16 hours

Deadline

Before the first withdrawal

Questions

[email protected]

Age checked

18+

Done in one go

Get through the check in one pass

Follow this order and your file has no gaps for the reviewer to send back.

Shoot it flat in daylight

Photograph your photo ID flat on a table in daylight, all four corners inside the frame and nothing covering the text or your face.

Which bill counts?

A bill or bank statement from the last few months works best, as long as your name and address read clearly and the whole page is visible.

Send the card you used

If you deposited by card, send a scan of that card with the middle digits masked, showing your name and the last four numbers.

Review within 16 hours

Once everything is in, sit tight rather than uploading the same file twice; you get an answer by e-mail, and questions go to [email protected].

Four items

What your documents need to show

After reading this you have your documents ready to upload in one go.

Photo ID

ConfirmsYour name and date of birth

Must showAll four corners, clear text, no glare

Proof of address

ConfirmsWhere you actually live

Must showYour full name, address and a recent date

Payment card scan

ConfirmsThe card belongs to you

Must showYour name, last four digits, middle hidden

Four moments it happens

A check you can see coming

You want to know whether a check will interrupt your payout, and when it lands.

Your first cashout

Cash leaves an account for the first time and the licence requires us to know who is holding it, so the KYC step comes before the payout. Photo ID and proof of address are the papers normally requested here.

Age checks on new accounts

Doubts about whether a player is 18 or over bring a photo ID request, because the licence puts that age limit on every account before play continues. A clear passport or driving licence page settles it.

A name that does not line up

Details saved on your profile that differ from the paperwork slow everything down, so we ask again for the matching document. A shortened name or a different town between the two is enough to trigger it.

Ask us before you raise it

You want to play at bigger stakes and the licence asks us to look at affordability first, so proof of address and bank details come into play. A short conversation keeps the new limit moving.

Clarity on the cash you play with

A casino holding a licence from the Malta Gaming Authority has to know where the money behind a player's deposits began. That duty comes with licence MGA/B2C/507/2015, it applies to every player, and it is routine rather than an accusation.

Where a statement fits, a short extract covering recent weeks is enough.

Recent bank or card statements
Recent payslips from your employer
A tax or income summary
Documents for a property or asset sale
An inheritance or gift letter

Read this before you send the photo again

A frame that reads at a glance. Glare, shadow or a cropped edge hides the number the reviewer must read, so the picture cannot be accepted even if the document itself is genuine. Lay it flat in daylight, no flash Fit all four corners and the number inside

My ID ran out last month. An identity paper with a date that has already passed proves nothing to a reviewer, because it no longer shows who you are today. Use a current passport or licence Request a new card if it is still valid

Newer paper, quicker pass. A proof of address loses its value once the date on it is too far behind, since it no longer shows where you live now. Pick a bill from the last few months Keep the name and address unmarked

At payout time

Your ID, a payout and a few quick answers

Seven short answers on safety, timing, names and the licence behind the check.

Is my passport scan safe when I send it through the site?+

Yes. Everything travels over 256-bit TLS encryption and stays inside our systems in Malta. Your files are used to confirm who you are and are never sold or shown to other players.

How long until the check is finished after I send everything?+

Our team sets 16 hours as the target from the moment a complete file lands. Many are cleared well inside that window, and you get an e-mail either way. Incomplete files restart the clock.

When will you actually want my documents from me?+

At the latest before your first withdrawal. We may ask earlier, at registration or at your first deposit, and the request always appears in your account and by e-mail.

My surname changed after marriage, how do I square that?+

Send the certificate or the updated document that shows the change, alongside the ID you now hold. Both must match the name on your casino account. A short note to [email protected] keeps it moving.

Why are you asking where my money comes from?+

It is a routine duty under our licence, aimed at money laundering rather than at you. Salaries, savings or a sale are ordinary answers. Answer briefly and honestly and the review closes.

Do I have to go through this all over again later?+

Usually no. Once your file is approved it stays on record, though a later review may ask for a fresh document if the old one has expired. We tell you what is needed and why.

Which regulator actually stands behind this casino?+

We hold a licence from the Malta Gaming Authority under number MGA/B2C/507/2015. Playzilla Casino Ltd. is registered in Malta at C-32318. That licence is what obliges the checks above.